FieldAssist

Welcome to the FieldAssist website 
FieldAssist is, and has been for more than 10 years, the standard solution for field service engineers who are active in installation, service and maintenance. FieldAssist supports the receiving, planning and assigning of orders to service engineers. This improves the management, the logistic process and the reporting possibilities. In this way FieldAssist leads to a better customer service, higher efficiency and productivity and lower costs.

FieldAssist is a mobile Field Service solution that enables companies with a Field Services department to save costs and improve their services. The mobile Field Service solution is designed from the perspective of a service engineer. The mobile application has been developed using the considerable advances in wireless communications and mobile computing devices to offer the reality of empowering the field service engineers with the information of the internal back office systems. The planning department is able to make clear appointments because they always have access to the most up-to-date information available, which improves the flexibility and a better service. 

Customers' statement:
“Telindus uses FieldAssist in Belgium, Germany, Netherlands, Spain and the United Kingdom. A roll-out in France is currently investigated. FieldAssist saves us enormous amounts of time on the administrative processing of the order. For example, the time between registration of the work order and producing the invoice was halved. But also communication between back-office and the engineers is much more efficient and complete.”

Johan Buelinckx, Application Development and Support Manager, Telindus Belgacom ICT (BE).